Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as custom products, special orders or personalized items. Please get in touch if you have any questions or concerns about your specific items. Unfortunately, we can’t accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund

We strive to deliver you the best in quality and value.
We have a no return policy, unless items are damaged or incorrect. We have a 7 days return on incorrect or damaged items.

• Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for return.

•  Request your Return Authorization by emailing return@heyboutiqueco.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address where you can mail the product you would like to return.

• All Return must be received within 7 days of receiving the package.

• To assure your return please use a trackable mail service, we will not be  responsible for lost or missing packages.

• Upon the receipt of your package, your products will be examined. If the return is accepted a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  Some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How long does delivery take?

All orders are shipped within 5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@heyboutiqueco.com
(This policy excludes errors made by customers when providing shipping details on their order(s)
or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available. That rules only apply to customer that choose the tracking option.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we might be able to take care of it.
However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We will not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.